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Built on the official WhatsApp Business API

Agents don't wait.RatePort removes the delay.

Every request becomes an answer at the right price, within seconds and under your hotel's rules. WhatsApp rate and availability requests are answered 24/7 without interruption; anything uncertain is left for your team.

Request a demoStart your 15-day free trial
  • No commission
  • No setup fee
  • No card required at sign-up

Price calculated from the agent's rate plan and your occupancy rules.

Official WhatsApp Business APIMeta infrastructure · your number stays yours
Integrations coming soon
  • Sistem Otel
  • HotelRunner
  • ElektraWeb
Servers in the European Union

RatePort in numbers

Always answering
24/7Always answeringOperational continuity, no waiting
Language support
MultiLanguage supportReplies in the language the request came in
Commission
0%CommissionFlat monthly fee
Free trial
15 daysFree trialNo card required at sign-up

From request to confirmation in four steps

Agents keep their habits: they write to the same WhatsApp number and confirm on an offer page that opens in the browser.

  1. 1. Request

    The agent writes on WhatsApp as usual: “12–15 Oct, 2 adults, rate for a double room please?”

  2. 2. Analysis and checks

    The request is understood within seconds; inventory, the agent's rate plan, occupancy guardrails, closed dates and minimum stay are checked.

  3. 3. Offer and payment

    The agent gets a net-rate offer page with an option time, confirms and pays by card or on credit. Out-of-rule requests go to your approval desk.

  4. Coming soon

    4. PMS, channel manager and payment systems

    Confirmed bookings land in your panel ready for PMS entry and both sides get a confirmation. Sistem Otel, HotelRunner, ElektraWeb and payment system integrations are coming soon.

You set the price, RatePort applies it

RatePort never invents a price. It calculates offers from the inventory and rates in your calendar, your rate plans and the rules you set.

24/7 autonomous replies

Understands free-text requests: dates, guests, children, room type. Asks when something is missing, answers property questions from your knowledge base, and never makes up what it doesn't know.

Multi-language support: whatever language the request comes in (Turkish, English and more), the reply goes out in it

  • Turkish
  • English
  • German
  • French
  • Russian
  • Arabic

Sample flow

  1. Request understood · 14–17 May, 2 adults
  2. Inventory checked · 4 rooms free
  3. Rate plan and occupancy rule applied
  4. Offer sent · €486 net

Dynamic guardrails and MinLOS

As occupancy rises, the agent discount narrows and closes at the critical threshold, and the option time shortens. On busy dates a minimum-stay rule applies and short stays are filtered out automatically.

%72
  1. Normal 0–60%Full discount, 4-hour option
  2. Busy 60–85%2-hour option
  3. High 85–90%Discounts close
  4. Critical 90%+No discount, 2-night minimum (MinLOS)

Thresholds and times are defaults; change them for your hotel on the Rule engine screen.

One-switch manual approval mode

When your team wants to answer itself, during a rate update or simply for peace of mind: the bot stops quoting and every request lands on the approval desk. Stop-sale by room type and date sits on the same screen.

Targeted flash deal broadcasts

Announce rooms that would otherwise stay empty to the right agent segment in one message: everyone, agents on dynamic pricing, or agents on a specific rate plan. Recipients who haven't written in 24 hours get it through a Meta-approved template.

  • Approval desk

    Group requests, agents over their credit limit and out-of-rule requests aren't rejected; they land with you, with their option time.

  • Offer page and online payment

    A link per agent: room, price, cancellation terms, contract acceptance. Card payments go straight to your account; RatePort never collects money.

  • Credit accounts and risk

    Per-agent credit limit and due dates, due-date reminders, reading payments from bank receipts, statement links.

  • PMS-ready bookings

    Confirmed bookings are noted for entry under a single RatePort company profile, and a confirmation email goes to your reservations team.

  • Revenue reports

    Lost business, response performance, agent scoring and sales performance. See how many requests each rule cost you.

  • Rate plans and taxes

    Contract (net static) rates or a discount on the daily BAR; VAT and accommodation tax, promotions, occupancy-based upsell.

24 hours, without interruption

For RatePort the time of day doesn't matter. Requests inside your rules close the moment they arrive; exceptions land in front of your team as a tidy list.

  1. 02:47

    Request in, paid by card

    Booking confirmed

  2. 09:12

    Three nights, two rooms requested

    Offer sent

  3. 09:27

    Reminder before the option expired

    Agent opened the offer

  4. 13:30

    Group request for twelve rooms

    Left on the approval desk

  5. 17:05

    “Is the pool heated?”

    Answered from the knowledge base

SummaryAt the end of the day only the group request waits for your team; everything else was settled under your rules.

Not rows of tables: the state of things at a glance

Real panel screens, with sample data.

What needs you today, the last 7 days and occupancy for the next 14 days.

RatePort paneli: Home. What needs you today, the last 7 days and occupancy for the next 14 days.

Screens shown with sample data. Panel language is Turkish.

Live in three steps

No software to install, no technical team needed.

Start your 15-day free trial

  1. Register your hotel

    Enter hotel and contact details, set your password from the link in your email. The 15-day trial starts right away.

  2. Connect your WhatsApp line

    Click “Connect with Meta” in the panel and verify your number in Meta's official sign-up window. If you use the WhatsApp Business app, it keeps working on your phone.

  3. Add rooms and rates

    Room types, inventory and rate calendar, rate plans. Paste your brochure or property description and the knowledge base fills itself.

From then on, when an agent writes the bot answers; you follow along in the panel and manage the approval desk.

No commission. A flat monthly subscription.

Every feature on every plan. Plans differ only in the WhatsApp credits included each month.

Catching just 2 missed bookings a month more than covers the monthly fee.

Pro

Most popular

79 €/ month

2,000 credits a month included

For hotels with daily agent traffic that also send broadcasts.

Start your 15-day free trial

Enterprise

119 €/ month

4,000 credits a month included

For large agent networks, frequent broadcasts and several lines.

Start your 15-day free trial

Prices exclude VAT. Paid monthly in advance, no commitment.

On every plan

  • 24/7 automatic offers, multi-language support
  • Guardrails, MinLOS and stop-sale
  • Approval desk and manual approval mode
  • Offer page and online payment
  • Credit accounts, due dates and receipts
  • Revenue reports and knowledge base
  • User roles and audit log

How do credits work?

Meta charges for WhatsApp messages. Credits included in your plan are valid that month; extra credit packs you buy roll over. Even when credits run out, the bot keeps replying.

Extra credit packs (one-off, roll over)

1,000 credits
€29
2,000 credits
€55
3,000 credits
€79
5,000 credits
€119

Prices exclude VAT. If you regularly need more credits each month, moving up a plan costs less than buying extra packs.

Every late reply is a lost booking.

With RatePort: zero delay, maximum revenue. Enter your own numbers and see the monthly effect.

400
35%
25%
450 €

Extra room revenue / month

7,875 €

Bookings recovered / month
17.5
Time back for your team / month
40 hours

Pro plan is €79 a month + VAT.

Illustrative estimate: assumes half of the requests answered late today are lost before they book, and 6 minutes of manual handling per request. Your results will vary.

When you hand your sales to automation

Enterprise-grade safeguards, on by default.

Security details

  • Official WhatsApp Business API

    Only Meta's official infrastructure. The number and WhatsApp account stay with your hotel.

  • Hotel data kept apart

    Each hotel's data is separated at the database level; no hotel can see another's records.

  • Two-step verification and roles

    Hotel admins change everything; front desk works only with approvals, chats and bookings.

  • Tamper-proof audit log

    Who changed what, and when, with before and after values.

  • Encrypted keys

    PMS, payment and Meta keys are stored encrypted and never shown back in the panel.

  • GDPR / KVKK processes

    Privacy notice, data deletion requests and retention periods. Servers in the European Union.

Frequently asked

Can the bot quote a wrong price?

The bot never invents a price. It calculates the offer from your calendar's inventory and rates, the agent's rate plan, your occupancy rules, MinLOS and stop-sale dates. Anything outside your rules, or anything it isn't sure about, lands on the approval desk. With manual approval mode you approve every offer yourself.

Will our WhatsApp number change?

No. You connect your existing number through Meta's official sign-up window. If you use the WhatsApp Business app, it can keep working on your phone. The number and account stay yours.

Do agents need to install an app?

No. Agents write on WhatsApp as usual; the offer arrives as a page that opens in the browser.

Does it work with our PMS?

Today inventory and rates are managed in the panel; confirmed bookings are noted for entry under a single RatePort company profile and a confirmation email goes to your reservations team. Connections for Sistem Otel, HotelRunner and ElektraWeb are in preparation.

Who collects the payment?

With online payment on, the agent's card payment goes straight to your own payment account; RatePort never collects money. Credit limits and due dates are tracked for agents on account.

How does the trial work?

Your 15-day trial starts when you register, with every feature on. No card is required at sign-up. Choose a plan in the panel before it ends.

What are credits for?

Meta charges for business messages sent through the WhatsApp Business API. RatePort handles this with a transparent credit system: every plan includes a set number of credits each month and messages draw on them. If you need more, top up in the panel; extra credits roll over to the following months.

No limits, no waiting.

Every agent request meets a professional answer the second it arrives. Try it free for 15 days; setup takes minutes.

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